Heartlinks scores high in national assessment

In an assessment completed by Centers for Medicare and Medicaid, Heartlinks Hospice & Palliative Care of Sunnyside ranks above the national average, and well above all other area providers.

The local organization ranks at 100 percent in 5 out of 7 areas. For example, at Heartlinks Hospice & Palliative Care, 94 percent of patients were given timely and thorough pain assessment when pain was identified as a problem.

The national average is 77 percent, and Memorial Center Home Care Services/Hospice Services ranks at 46.2 percent and the Tri-Cities Chaplaincy ranks at 58.8 percent.

Hospice should be able to identify and provide interventions to address pain, shortness of breath and constipation to improve patient comfort and quality of life.

“As an independent nonprofit hospice, it is our duty to treat every patient and their family with the utmost care and dignity,” Heartlinks Development Director Shelby Wheeler said.

“We are delighted to receive such positive scores by CMS. It is our hope that when choosing to care for your loved one that our scores can speak for themselves when comparing hospice providers,” she said.

Heartlinks Hospice & Palliative Care (formerly Lower Valley Hospice) opened its doors in 1978. Heartlinks strives to provide compassionate and detailed hospice and palliative care services for Benton and Yakima County.


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